![]() Familiarity with terminology used in entertainment/convention/public assembly settings.Experience with budget preparation and control.Knowledge of A/V equipment and electronic systems in public assembly facilities.Knowledge of fire and public safety regulations.Demonstrated familiarity with facility use contracts.Knowledge of principles of supervision and training.Knowledge of crowd management and control techniques.Ability to identify the needs of users of the facility.Knowledge of Operational characteristics of events.Possession of, or ability to obtain, a valid drivers’ license.Possession of, or ability to obtain, a current CPR certificate is preferred.Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software.Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.Strong oral and written communication skills.Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field.Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting.Perform all other duties and responsibilities as assigned.Prepare billing information and work with the accounting department to settle events.Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid.Create and distribute detailed data sheets prior to every event.Review emergency planning procedures with all events staff for each event.Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction. ![]() Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.Coordinate communication between building staff and show staff during load in and load out.Recommend and evaluate required event staffing levels.Function as a liaison between users of the facility and the facility staff.Create work schedules for event, parking and security staff, delegate assignments and review performance and results.Recruit and train event, parking and security staff.Advise lessees on services available form independent contractors for events.Completion and/or assistance of post-show event settlements.Completion and/or assistance with the completion of pre-show event financial estimates.Completion and/or assistance in the preparation of building to meet the requirements of upcoming events/shows.Communicating event related information to all departments within the facility including Operations, Maintenance, Technical Services, Box Office, Parking and Security.Responsible for advancing event information with show promoters, including event related cost estimates.Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed.Establish, communicate and maintain effective working relationships with staff, contractors and facility users.Communicate clearly and concisely in the English language, both orally and in writing.Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.Provide leadership for event personnel manage staffing levels.Plan, direct and evaluate the work of subordinates.Plan, service and supervise large events.Event Manager will be based out of one of our managed facilities, but will have occasional responsibilities at other facilities.ĮSSENTIAL FUNCTIONS (including, but not limited to…): Event Manager will exercise functional responsibility over Operations staff in absence of Operations Manager. The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly coordinate communication between event staff and delegate assignments be responsible for and ensure overall customer and lessee satisfaction and experience.
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